Thomas Damm, Managing Director at Klaaßen Werkzeugmaschinen und Automatisierungstechnik GmbH, had the opportunity to evaluate the cooperation with GFE Solutions.
Q: What issue did you come to us with?
Thomas Damm’s answer:
I was looking for CAD services in order to help us with our projects. Actually, we are facing a quite demanding growth here in our organization and luckily we found GFE so that they could help us out in our demand in terms of CAD supply.
Q: Why did you decide to cooperate with us? What makes our offer superior to those of our competitors?
Thomas Damm’s answer:
Actually, it was the personal communication with the management of GFE. From the early get go, there was quite open communication followed by highly skilled and motivated people which were supporting us in our projects. Summarizing it was very helpful, the organization was perfect, top notch, so I was quite happy with it.
Q: What did you appreciate most about working with us?
Thomas Damm’s answer:
The people, the communication and the workflow.
Q: How quickly did our team respond to your questions or concerns?
Thomas Damm’s answer:
We are using the most modern communication platforms via mobile, email and so on. The response time is most likely a few hours.
Q: Did the cooperation with us meet your expectations?
Thomas Damm’s answer:
My expectations were fully met, the services are on a top level. Of course, we are working in the field of tooling machines and tooling machines are quite demanding, so there’s a lot of communication mandatory. But I’m really happy with it. And you people from GFE are really helping us out a lot.
Q: What would you like to change or improve in our collaboration?
Thomas Damm’s answer:
Honestly, sometimes your people are a bit too fast. They are designing too fast and sometimes they are taking the wrong decision from my opinion and I need to catch them and put him on the right track again. But I guess this is also quite normal. Sometimes I was in a similar position, so I’m still happy with it.
Q: What other services would you like us to provide for you?
Thomas Damm’s answer:
Next to the CAD, there could also be electronical planning, CAE plannings, electrical cabinets. That’s of next demand in my organization.
Q: If you would like, please share your wishes, impressions, any of your ideas.
Thomas Damm’s answer:
Let’s grow mutually together. So we are growing and let’s do many more projects and I’m really happy with your guys and hopefully we can do a lot more projects.
We are very grateful to Thomas Damm for the feedback on working with us!
